Privacy promise for end users
In this privacy promise, you can learn more about how Y-GO DIGITAL LTD (YGO EATS) processes your personal data when you use our online order website and mobile application, depending on the platform you use (the Service).
We provide you with this information as we are required to do so under the UK General Data Protection Regulation (UK GDPR).
Controller
YGOEATS is the controller in respect of the processing of your personal data when you create a user profile and/or when you complete an order on the Service.
YGO EATS's contact details are stated at the bottom of this webpage.
Purposes of and legal basis for processing
When you use the Service, we process your personal data for several purposes. In the LIST below, you can learn more about the various purposes, which data we process and what the legal basis for our processing is.
1) Processing activities
a) Processing your orders and creating your user profile
b) Checking and correcting errors in the Service
c) Answering and processing enquiries about the Service
2) Purpose(s) of the processing
a) We process your contact details (name, address, email address and telephone number) and particular order data (any comments on the order, purchase history, payment details, etc.) for the purpose of registering and completing payment of your order which we share with the relevant restaurant and for the purpose of relocating the details in connection with future orders. In addition, we process your contact details to be able to create your user profile, if relevant.
b) We record log data in the Service, and such log data may include personal data (e.g. your IP address). The log data is recorded for the purpose of correcting technical errors in the Service and identifying and preventing potential fraud (e.g. in case of unusual orders etc.).
c) When you contact us (e.g. by email or directly on the Service), your enquiry will often contain personal data, including your contact details and other personal data which you may disclose to us. We process such data to be able to process and answer your enquiries and provide general customer service and technical support etc. relating to your use of the Service
3) Legal basis for the processing
a) The legal basis for our processing is point (f) of article 6(1) of the GDPR as we are pursuing our legitimate interest in collecting payments for our and the restaurant's services, letting the restaurant know which order to prepare and deliver, and creating a profile for you.
b) The legal basis for our processing is point (f) of article 6(1) of the GDPR as we are pursuing our legitimate interest in correcting errors and improving the Service, including making it more user-friendly.
c) The legal basis for our processing is point (f) of article 6(1) of the GDPR as we are pursuing our legitimate interest in providing relevant customer service and/or technical support to you when you use the Service.
Recipients of your personal data
Disclosure to external third parties
We disclose your name, email address, contact number and order data to the restaurant/takeaway preparing your order, in particular for the purpose of enabling the restaurant to send service notices about the delivery of your order. The restaurant/takeaway also receives your name and your email address for the purpose of distributing marketing material (if you have consented to receive electronic marketing from the restaurant).
We may also disclose your personal data to our external business partners (e.g. carriers or couriers who may deliver the items you have ordered from the restaurant on the Service). We also disclose personal data included in our accounting records (e.g. your contact and/or payment details) to the relevant public authorities, including the tax and customs authorities, in connection with our statutory bookkeeping etc.
Use of processors
We make your personal data available to our processors who e.g. host, develop and support the YGO EATS group's IT systems and/or send service notices for us.
Your rights etc.
You have special rights to help you control your personal data such as removal and etc.
Contact
Y-GO DIGITAL LTD
5 BRAYFORD SQUARE, LONDON E1 0SG
Email : hello@ygoeats.co.uk
For the purpose of protecting your data, we may, in certain circumstances, ask you to confirm your identity before we are able to process your request. Therefore, it will be practical if you contact us by email and include a reference to an order number or the like in your enquiry.