Cancellation & Alteration of your orders
You are not entitled to any relevant refund should you cancel or to amend your Order.
You may call the Restaurant/Takeaway for the cancellation or alteration but this is not guarantee and depends on the stage of processing of the order.
Refund & Dispute
Once you have ordered through the system/website/application you are agreed for not entitled to refund or making a dispute to your card provider without any confirmation or discussion with the Restaurant/Takeaway. You are liable to contact Restaurant/Takeaway about your refund/dispute shall you have any question about it.
If a payment is taken and the Restaurant/Takeaway is unable to fulfil the order, you must as a customer to contact the Restaurant/Takeaway by phone or contact form on this website as soon as possible explaining the situation, this is generally the quickest and easiest solution.
Responsibilities & Order Process
Once you have order through the system/website/application, YGO EATS will process the order and forward your order to Restaurant/Takeaway to process your order and send an email to you as the proof of your order (this email is not confirmation order). Once your order has been Accepted/Rejected, you will receive a confirmation order via email provided by you.
YGO EATS is not responsible for any refunds and have no rights to process the refunds. YGO EATS is not a platform but a service provider.
All decisions are subject to confirmation from the Restaurant/Takeaway.
If, however, you find no resolution with direct contact to the Restaurant/Takeaway then please email info@ygoeats.co.uk quoting the name and address of the takeaway, the day the order was placed, the amount taken, the order reference number displayed on the order email which was sent by the takeaway, a contact name and contact telephone number. YGO EATS will then investigate the situation and if in agreement, will refund the order amount back to the card used to make payment within 14 days of receiving the complaint.